At AdHubAgent, we value your partnership and want to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued.
All payments made to AdHubAgent for our services are generally non-refundable and non-transferable. However, we understand that exceptional circumstances may arise, and we are committed to addressing them fairly.
Eligibility for refunds
Refunds may be considered in the following situations, provided the advertiser:
- Provides accurate information: This includes campaign details and any past suspension history on advertising platforms or with other agencies.
- Obtains prior approval for changes: Any modifications to the product, service, ad content, or creatives must be communicated to and approved by AdHubAgent before campaign launch.
- Adheres to advertising platform policies: The advertiser must not violate any terms or policies set by the platform where the ads are running.
- Completes financial obligations: The advertising budget and associated fees must be paid in full before campaign launch.
- Complies with AdHubAgent Terms of Service: The advertiser must adhere to all terms and conditions outlined in our Terms of Service agreement.
- Has no prior payment disputes: There should be no history of payment-related issues with AdHubAgent.
Specific scenarios
Policy violation: If AdHubAgent detects the use of unapproved creatives, landing pages, or content that violates Facebook Advertising Policies, a $50 penalty will be retained, and the remaining balance (if any) will be refunded.
We reserve the right to refuse a refund request if there is any suspicion of payment fraud or unethical behavior.
- Refund amount: The refund comprises the remaining, unused portion of your ad budget. It excludes ad credits, rental/agency fees, taxes, and any other incurred expenses.
- Payment method: Refunds are processed exclusively through the original payment method used. If this method is no longer available, we’ll guide you on providing alternative details. We reserve the right to decline refunds if these instructions aren’t followed.
- Processing time: Please allow 5-20 business days for refund processing. The exact timeframe depends on your chosen payment method.
Requesting a refund
To initiate a refund, please contact your assigned agent. If you’re unable to reach them, feel free to email us at [email protected].
Policy updates
We may update this policy at any time without prior notice. We recommend checking this page periodically to stay informed.
Thank you for your understanding.
Best Regards,
