This Privacy Policy governs your use of AdHub services, including apps, websites, and software. AdHubAgent, based in Cam Le, Vietnam, owns and operates the Platform. We explain how we gather, use, and share your information on the Platform.

We also detail how we process data within your advertising content. “Information” refers to any data linked to an identifiable individual.

Data we collect

We collect information directly (e.g., during account creation) and indirectly (through your Platform usage).

Information you provide

Profile: Name, contact details, company info, and identity verification data.
Business: Professional contacts, request details, and project resources for tailored responses and policy checks.
Ad Content: Text, photos, and videos you upload, analyzed for product development and content moderation.
Payment: Encrypted card details, billing address, etc., handled securely via payment providers.

Information collected automatically:

Network & Device: IP address, device specifics, OS, cookies, time zone, server logs (access times, etc.).

Cookies and similar technologies

We utilize cookies and similar technologies (e.g., pixels, local storage, etc.) to gather information from your device. These technologies are essential for operating the Platform effectively. They enable features like secure logins, enhance functionality, and personalize your experience. Our trusted third-party partners may also employ these technologies for services they provide on our behalf.

Managing cookies

Your browser typically offers settings to control or disable cookies. As browsers vary, consult your browser’s instructions for specifics. Note that disabling certain cookies might require additional steps. Your choices regarding cookies are device and browser-specific, so you may need to manage them separately for each. Please be aware that some Platform features may not function correctly if you delete or disable cookies.

How we use your information

We process your information for the following purposes:

Uphold our terms and policies.
Manage and provide the Platform: So you can create and manage ad accounts.
Maintain Platform security: This includes verifying accounts and activity.
Respond to inquiries: We address your questions about our products and offer personalized advice.
Process payments: To complete your orders on the Platform.
Optimize content delivery: Ensuring the Platform displays effectively on your device.
Send marketing communications: You can opt out of these via the link in each email.
Improve ad and content review: To identify content violating policies.
Develop and enhance the Platform: This involves analyzing user activity, A/B testing, and surveys.
Provide user support: Including troubleshooting and service-related notifications.

How we share your information

We share your information with specific third parties who may store data in certain countries, in compliance with applicable laws:

Cloud Storage Providers: These providers store your data for disaster recovery purposes.
Payment Processors: Companies like Payoneer or Airwallex process payments and fulfill orders. They may also act as data controllers for payment processing and anti-fraud measures. Refer to their privacy policies for details.
IT Service Providers: These providers offer SaaS solutions, including customer relationship management tools.
Advertising, Marketing, and Analytics Providers: These services assist us in promoting the Platform.
Corporate Group Members: Information sharing within our group enables us to provide the Platform effectively.
Legal and Regulatory Compliance: We may share information with law enforcement, government bodies, or other organizations when legally required or necessary to protect our rights, detect fraud, or address security concerns.
Business Transactions: Information may be shared in connection with reorganizations, asset sales/purchases, mergers, or other changes in control or financial status of ByteDance or its subsidiaries.

Where we store your information

The information we collect may be transferred to and stored/processed in countries outside your own, including the US and Singapore. This applies even if you’re in the EU. Our staff or suppliers located outside your country may also process your data, for example, to fulfill your orders. We take all reasonable steps to ensure your information’s security and adherence to this Policy.

Security of your information

While we strive to protect your information, internet and email transmission inherently involves risks. We cannot guarantee absolute security for data sent through our services or email; any transmission is at your own risk. Once received, we implement appropriate technical and organizational measures to safeguard your information from loss, theft, unauthorized access, use, or modification.

Integration with other services

The Platform may integrate with or link to other apps, software, or online services operated by us or third parties. This Policy doesn’t cover those external services. Any information you submit directly to them is subject to their own privacy policies. Review those policies before providing any information.

We are not responsible for third-party actions, including how they use or disclose information you provide to them.

Data retention

We keep your information for as long as needed to provide the service and fulfill our contractual obligations. If we no longer need your data for service provision, we retain it only as long as there’s a legitimate business reason. However, we may keep data longer to comply with legal obligations or for potential legal claims. Once you stop using our Platform, we may store your information in an anonymized format.

Children’s information

The Platform is strictly for users 18 and older. We don’t knowingly collect data from children under 13. If we discover such collection, we’ll make reasonable efforts to delete it. Parents or guardians of children under 13 who have provided data can contact us for deletion.

Policy updates

We may update this Policy periodically. We’ll notify you by changing the “Last Updated” date and may provide additional notices or seek consent for significant changes, as required by law. We recommend reviewing the Policy regularly to stay informed.